One of the key aspects I have learnt in this past year (2017/18) is “follow-through”. It is vital that as a leader one should follow through on promises and commitments. 

I can honestly say I have not got any better at it, but I am realising day by day the repercussions of not keeping the commitment. I guess one of the important components of this is to not promise what you can’t reasonably deliver – it is good to set stretch targets but not impossible ones.

However, by far the most useful lesson for me has been to be more assertive and take action or air your feelings early before it becomes an aggressive response. 

We could all be more assertive and less aggressive, and we may find solutions before conflicts arise.







Keith Bowen DTM, member of Transformers Toastmasters Cub